TO ALL NEW POSTS:
Playfire are going to be implementing a NEW tracking system. It will be put into beta in a few weeks. You can read about it in the new blog here: http://www.playfire.com/a/blog
In the meantime, we ask you to be patient. Some people have noticed tracking functionality returning as a result of some minor fixes. However, neither myself nor any other moderators can give you guaranteed specifics as to whether YOUR tracking will be sorted out, and all staff updates will come through the blog. So please read anything with the title 'State of Playfire'!
Playfire currently tracks your games from PlayStation, Xbox, Steam and X-Fire services automatically, including updating all your personal achievements and posting your play times.
We’re dedicated to making tracking work for as many of our 1.2 million users as we can, but sometimes something goes wrong: Playfire relies on four different services to be working and talking to us all the time, and sometimes, one of those services can experience a problem.
Tracking is very important to us and we always monitor how many games and updates are being tracked, and we roll out fixes every month to keep all that gaming information coming through. It is a system that requires constant maintenance and work to keep live, and its huge scale means plenty to keep us busy.
Right now, we can’t answer individual problems with game tracking – we are looking into expanding the team in the future to be able to help out users on a one-to-one basis. However, any information you can give us about problems will allow us to highlight issues with the service and solve them as quickly as possible.
Before you post:
Please wait 48 hours after you’ve played a title before reporting your profile not updating, and please note that moderators and staff posting in this thread have no power over fixing individual problems and are only trying to help with friendly advice.
Also try the GT Fix: Re-enter your game data and wait 60 minutes. If this doesn’t work, please get in touch.
To help us, please use this format when you post here:
Games not tracking, or Achivements not tracking?:
Your gamertag / ID (If you prefer to keep this private, that’s fine):
Last Time you noticed your profile tracking:
Example games you’ve been playing we haven’t tracked:
14.09.2012 – Part 2 of 2 of our Xbox 360 fix.
13.09.2012 – Part 1 of 2 rollouts to fix a problem with the Xbox Live service. This was a problem on our end, resulting in Xbox 360 profiles not updating for the majority of users.
13.08-2012 – Rolled out a major fix affecting Steam profiles not updating.